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R
reinisch
Participant
October 18, 2018
Question

Filters not working with commands

  • October 18, 2018
  • 1 reply
  • 710 views

after the new update, when our staff try to use filter function on the document which contains comments, the Acrobat stops working and needs to be closed. the filter function works fine with documents that don't have any comments.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 23, 2018

    Hi Reinisch,

    Could you please confirm the exact version of Adobe Acrobat DC? Open Acrobat DC>Help>About Acrobat DC

    Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    Let us know how it goes.

    Regards,

    Akanchha

    R
    reinischAuthor
    Participant
    October 26, 2018

    Hi

    we are using Adobe Acrobat Pro DC with the latest update : 19.008.20080 and this problem is not solved.

    I tried to check for updates manually and it said it is up to date.

    regards

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 4, 2019

    Hi All,

    We apologize for the inconvenience caused with the update. Acrobat's December release has fixed for the crash and freeze issue. You may please install the latest patch and let us know if the problem still persist.

    DC Release Notes — Release Notes for Acrobat DC Products

    Regards,

    Akanchha

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