Skip to main content
M
Marina30430053en3k
Participant
June 11, 2023
Question

Fin de l'offre d'essai non prise en compte par Adobe

  • June 11, 2023
  • 1 reply
  • 247 views

Bonjour,

J'ai voulu tester Acrobat Pro. J'ai dûment mis fin à l'offre d'essai avant 7 jours et... me voici facturée tous les mois ou devant m'acquitter de frais de résiliation de plus de 100€ !

Une idée pour résoudre cela ? Un formulaire accessible ? Un interlocuteur humain joignable ?

Par avance merci pour votre aide et belle journée !
Marina

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
June 11, 2023

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices