Find a delete file from Adobe Cloud

Question

I was cleaning my cloud in my ipad, and I had 2 documents. I wanted to deleted the old one to keep the most recent one and I deleted it. I went to adobe website, on my files, Delete Files, but there is nothing there :(... How can I find this deleted file? It says it's supposed to stay on the trash for 30 days. Thank you.

creative explorer · Answer

@andrerph Please forgive me, I hate to bring bad news here, when you deleted the file on your iPad, you deleted the synced copy from the cloud storage associated with the app or the iPad's general file management system (like the Files app). The deletion request was processed as a "permanent sync delete" rather than a "move to trash" action within Adobe Document Cloud's recovery system—which bypassed the 30-day retention period you are looking for.

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