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Participant
September 28, 2023
Question

Font and line color in a pdf is "randomly" being changed from black to white

  • September 28, 2023
  • 1 reply
  • 512 views

Hi,

we are experiencing a strange issue where we can see the fontcolor on some letters are being changed from black to white when printing a PDF from Acrobat. Its not all letters - and its not neccesarily the same letters when printing the same PDF again - we have also seen lines in drawings "missing" - but we guess its the same here, that black somehow is converted to white so they are just not visible? Content of PDF is created in Illustrator;

We have tried to run the "preflight" tool - but no errors on document turn up?

 

We have installed latest Acrobat and we are printing PS from a Canon Imagerummer C5860i

 

Has anyone experienced something like this and maybe have a suggestion to the cause (and how til fix)?

 

BR Morten

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1 reply

Participant
September 28, 2023

I have attached a picture of the issue - the text "Frederikskaj" should be all black - but only the first three letters are black - rest is white - on next pring all was white except the letter "i"?