Participant

Question

font package for 26.001.21662 won't install

Forum|Forum|1 month ago
June 16, 2026
6 replies
263 views

In attempting to open a pdf file, I receive a message that “A font package is required to correctly display this page”. I follow the link to the “Download font and spelling packages” page on adobe.com & click on the download link for Adobe Acrobat Reader 64-bit for Windows, Release Year 2023, Continuous, Font and Spelling Pack (the latest version available). I download the Windows Installer Package but then receive a message that “Adobe Acrobat Reader version 23.008.20421 or later must be installed & the process then terminates. As noted in the title of this thread, I am already running the latest version of Acrobat Reader 26.001.21662. So I am getting nowhere trying to install the necessary Font and Spelling package. Please help!

M

Melodic_soul32ac

Participant

I have this exact problem with a standard I purchased from BSI. I need the DRM plug in OpenFile to access the file, but when it opens I receive the same “Download font and spelling packages” message leading to the same loop.

I cannot open the file in a browser extension because of the DRM and there is no indication which font(s) are missing.

Anand Sri Bhattacharya

Community Manager

Hello @Melodic_soul32ac

I hope you are doing well, and we’re sorry for the trouble you had.

Could you please share more details about the issue?

Are you using the Adobe Acrobat Reader desktop app or the Acrobat Pro paid version? What is the installed version of the application? To check, go to Menu > Help > About Adobe Acrobat.

What is the version of the OS installed?

If you are using Acrobat, try the suggestions:

Identify which font is actually missing. With the file open, go to Menu/File > Document Properties > Fonts tab. It lists the fonts the PDF uses and whether each is embedded or substituted. That tells you whether this is an Asian/CJK font requirement or an extended-Latin one, which decides which pack you would even need. (BSI standards are usually Latin script, so it is worth confirming the prompt is not being triggered by one specific embedded font.)

Run the pack installer as administrator. Close Acrobat completely, then right-click the downloaded Font and Spelling Pack .msi and choose Run as administrator. A silent permissions failure is one reason the install does not "take." This will not fix a hard version-check mismatch, but it is quick to rule out.

Redownload the font packs: https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/font-spelling-pack.html

Try downloading it using a different network. If you are on a managed/work machine, a firewall or proxy blocking Adobe's download endpoints can also cause the in-app fetch to loop.

In Acrobat, go to Help > About Third-Party Plug-ins and verify that FileOpen Client is listed.
If it isn't, reinstall the latest FileOpen Client and restart the machine.

Let us know how it goes, and please reach out if you need any assistance.

Regards,

Anand Sri.

T

Tariq Ahmad Dar

Community Manager

Hello @DrSmith7,

Thanks for reaching out, and sorry for the troubled experience. While we are checking internally with the product team about this:

In the meantime, there are two things worth trying:

If the PDF is displaying incorrectly due to missing fonts, open the file in Google Chrome, with or without the Acrobat Extension installed. The browser uses its own built-in PDF renderer and may display the content correctly without requiring the font pack. The browser without the Acrobat extension displays a static, flattened version of the file.
Alternatively, if you can identify which specific font is missing, checking whether that font can be installed directly at the Windows system level may resolve the display issue independently of the Acrobat font pack.

Is it possible you can share the file with us?

~Tariq

DrSmith7Author

Participant

Hi Tariq,

Unfortunately I can’t share the file as it contains extensive personal information. But I can confirm it is a flight reservation confirmation from All Nippon Airways (ANA), so presumably it contains Japanese font.

T

Tariq Ahmad Dar

Community Manager

@DrSmith7 - i understand and we respect that.

Try the browser workaround while we check internally with the product team.

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