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I
ICT Eurosicma
Participant
February 11, 2026
Question

Font problem

  • February 11, 2026
  • 1 reply
  • 61 views

I'm attaching the message that appears when we try to open a specific PDF. The problem is that it disappears, and then no message appears that the installation has finished.

However, the PDF still doesn't open correctly.

We've already tried reinstalling the app.

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    February 14, 2026

    ​@ICT Eurosicma do you need the fonts the specific Asian, Hebrew, or Arabic ones?? The easiest way for this ONE PDF, you could open the PDF in Edge or Chrome or even Firefox. Browsers use an open-source font engine (PDF.js) that doesn't care about Adobe's proprietary font packs. If it looks right in the browser, click Print, select Adobe PDF as the printer, and save a new copy. This should "wash" the font metadata and should stop the pop-ups forever. 

    m
    I
    ICT EurosicmaAuthor
    Participant
    February 16, 2026

    I've already found this solution (open it in a browser or another PDF reader). I'd like to resolve the issue of why this message keeps appearing, and even after reinstalling it from scratch, it continues to appear only for this document.

     

    Thank you.

    Best regards

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 16, 2026

    Hi ​@ICT Eurosicma ,


    ++ Adding to the discussion
     

    Since this is happening only with one specific document, please asnwer a couple of quick questions to narrow it down:

    • Are you opening this in Adobe Acrobat Reader (desktop) or a browser?
    • Does the same PDF open correctly on another device or computer?
    • Do other PDFs open normally on this system?
    • Was this PDF created from a specific tool (e.g., InDesign, a government system, ERP, etc.)?

     

    The message appears when the PDF uses non-embedded fonts. If the document creator did not properly embed the fonts when exporting the PDF, Acrobat tries to temporarily download or substitute a font package. If:

    • The font cannot legally be embedded
    • The font package download fails
    • The font is corrupted in the PDF
    • The PDF itself is partially damaged

    …then Acrobat keeps trying to install the required font every time you open it.
     

    Reinstalling Acrobat won’t fix this because the issue is inside the PDF file itself, not your app installation.
     

    Things You Can Try:

    1️. Check if the PDF is corrupted

    • Ask the sender to open it on their system.
    • Ask if they can re-export it using
    • File >Export >Adobe PDF (Print)
    • Ensure “Embed All Fonts” is enabled.

    This is the most reliable fix.
     

    2️. Try Opening in Another Viewer (Just for Testing)

    • Open the file in a browser (Chrome / Edge)
    • If it opens fine there, it confirms it’s a font embedding issue specific to how Acrobat is handling it.
       

    3️. Check Preflight (if using Acrobat Pro)

    • Go to Print Production >Preflight
    • Run a profile like “List embedded fonts”

    https://helpx.adobe.com/acrobat/using/analyzing-documents-preflight-tool-acrobat.html

    This will confirm whether fonts are missing.
     

    4️. Save as Optimized PDF

    • If it opens partially
    • File >Save as Other> Optimized PDF
    • Make sure fonts are embedded

    Sometimes this rebuilds the file structure.

     

    Hope this will help.

    ~Amal

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