Fonts do not display properly within Acrobat

We have Adobe Acrobat via Creative Cloud. We went to the following link to install Montserrat: https://fonts.adobe.com/fonts/montserrat

We toggled this on for all formats of this font with Acrobtat I had already installed this font (Montserrat) to my workstations. I do not have any issues with this font once this program is opened and I'm creating a new document. I do not have any issues with this font when using this within Microsoft Office...

However when I attempt to convert a document from Microsoft Office 2019 utlizing either "Save as Adobe PDF" or go into Print->Adobe PDF it will convert this document into many different symbols/characters that are not legible. When I select "Print" and then print to Microsoft Print to PDF then it will open within Acrobat with all characters looking correct.

Because this is our Marketing teams templated font then we are unable to toggle use system fonts, which seems to technical response via Google Search.  Anyone know why Adobe PDF cannot handle this font but Microsoft Font is able to do so?