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Participant
March 24, 2025
Answered

Fonts not displaying in PDFs after upgrading to Sequoia

  • March 24, 2025
  • 2 replies
  • 663 views

Yesterday, I updated 2 iMacs to Sequoia v15.3.2. Today, I downloaded a bank statement PDF and the text was not displaying. Past PDFs from this same bank have the same issue. PDFs from other sources, past and present, seem to be fine.

 

Trying to narrow down the problem, I compared the 2 iMacs. On iMac #1, the bank's PDFs are unreadable. On iMac #2, the PDFs are readable. I followed multiple suggestions to fix the problem, to no avail. 

  • Reset Fonts in Font Book (several times, with a restart after each reset)
  • Validated all fonts
  • Eliminated any personal fonts
  • Uninstalled and reinstalled Adobe Acrobat Pro
  • Cleaned up cache
  • Ran a maintenance program
  • Ran various Acrobat utilities to embed the fonts. The only success was to convert the fonts to outline.
  • The Document Properties show Arial (embedded Subset) and a strange series of fonts named "T3Font_58, T3Font_59", etc.

 

I was able to edit the PDF and change all of the fonts to Arial. But what a pain in the neck!

Correct answer Tariq Ahmad

Hi @Anne Katzeff

 

Sorry for the troubled experience. 

 

We are aware of this issue and the fix is currently part of an optional update, meaning the update won't be installed automatically. 

Please check the Release notes: https://adobe.ly/4l7x7Qm for more information:

Version: 25.001.20435

  • 4502288: Text goes missing on opening PDF whereas only graphics/images are displayed

To check for any pending updates, launch Acrobat > Help > Check for updates. 

 

~Tariq

2 replies

JR Boulay
Community Expert
Community Expert
March 25, 2025

Aren't Apple's updates great?

🙂

Acrobate du PDF, InDesigner et Photoshopographe
Participant
March 24, 2025

Just discovered that the PDFs with unreadable fonts are credit card statements. Other statements seem to be readable.

Tariq AhmadCommunity ManagerCorrect answer
Community Manager
March 25, 2025

Hi @Anne Katzeff

 

Sorry for the troubled experience. 

 

We are aware of this issue and the fix is currently part of an optional update, meaning the update won't be installed automatically. 

Please check the Release notes: https://adobe.ly/4l7x7Qm for more information:

Version: 25.001.20435

  • 4502288: Text goes missing on opening PDF whereas only graphics/images are displayed

To check for any pending updates, launch Acrobat > Help > Check for updates. 

 

~Tariq

Participant
May 20, 2025

Thank you for fixing the problem.