Fonts not displaying well in pdf for client.

Hi ​@Meenakshi0101, 

I appreciate your response. The client is are viewing the pdf through a link that was shared via Adobe Cloud Storage, so when they open it, it opens in their browser window. I don’t believe they can adjust the Acrobat setting in the browser when viewing the link on Adobe Cloud Storage. Is that correct?

Hi katielady1,

Thank you for reaching out, and sorry for the delay in response.

Even though the fonts are embedded and the PDF looks correct on your system, Acrobat may render fonts differently depending on the viewer’s environment.

Please ask your client to try the following suggestion:

1. Ensure that the application is up to date. Different Acrobat builds can render fonts slightly differently. In Acrobat, go to Menu > Help > Check for updates.

2. Check display scaling and smoothing: 

• Try disabling the Enhanced Text Rendering: In Acrobat, go to Menu > Preferences > Page Display. Uncheck “Enhance thin lines”

• Temporarily turn off ClearType text to test visual differences.

1. Press Windows + S

2. Type ClearType

3. Select “Adjust ClearType text”

4. In the ClearType Text Tuner:
    

3. Embed the entire font: Ensure that the entire font is embedded, rather than just subsets, and check if this resolves the issue.

If the above steps do not resolve the problem, please share a sample PDF with us. Also, check if it is a PDF-specific issue or happens with other PDFs.Also, please provide the Acrobat and operating system versions used on both machines.

Let us know how it goes.

Thanks,

Meenakshi