Form Field Text disappears for online printing services

Forum|Forum|4 years ago
September 13, 2021
1 reply
1422 views

I am creating a 12x19 certificate for my boss, they want the ability to fill out name, date etc., and be able to print the document via Staples, or Vista print online.

I have created the document with form fields, filled out the form fields and tested it out online, and the form field text dissapears when I upload the document. All other aspects of the document show up..

I contacted Staples, and they suggested flattening the layers. I outlined text, flattened layers and am still unable to see the filled out text field when I upload.

I am using Adobe Illustrator, And Adobe Acrobat 2017 for this project..

Any direction would be appreciated.. Thanks!

This topic has been closed for replies.

try67

Community Expert

You need to flatten the fields, not the layers, then. To do that you can use this script:

this.flattenPages();

The real solution is asking Staples to use a proper PDF viewer, so that the contents of the form fields will be printed, even without having to flatten the file.

J

Joanne5ECCAuthor

Participant

I am not sure I used the script in the correct place, because I had the same issue ..

Can you direct me please???

Also open to other potential fixes..

As far as Staples goes..

Will they actually be able to see the text in the fields, if they look blank upon upload? What would be a proper Pdf viewer? Seems like a pain that we may have to address this everytime we need one of these documents printed..

try67

Community Expert

You can run it from the JS Console.

So are you uploading the file to them, or are you opening it on their computers? I'm not quite clear on the workflow you're using. At any rate, a proper PDF viewer would be Adobe Acrobat or Reader. Avoid all browser plugins and especially Apple Preview.

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