Form Field Text disappears for online printing services

Question

I am creating a 12x19 certificate for my boss, they want the ability to fill out name, date etc., and be able to print the document via Staples, or Vista print online.

I have created the document with form fields, filled out the form fields and tested it out online, and the form field text dissapears when I upload the document. All other aspects of the document show up..

I contacted Staples, and they suggested flattening the layers. I outlined text, flattened layers and am still unable to see the filled out text field when I upload.

I am using Adobe Illustrator, And Adobe Acrobat 2017 for this project..

Any direction would be appreciated.. Thanks!

try67 · Answer

You need to flatten the fields, not the layers, then. To do that you can use this script:

this.flattenPages();

The real solution is asking Staples to use a proper PDF viewer, so that the contents of the form fields will be printed, even without having to flatten the file.

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