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Jason30863787h3no
Participant
April 19, 2024
Question

Form Fields won't Fill

  • April 19, 2024
  • 6 replies
  • 4465 views

A recent issue I started having is I can no longer fill form fields in Acrobat or Reader. They are prepared to be filled and there is no document security. However each time I click a box to fill it, it gets dark and shows me an icon where the text fill is grayed out (see image). This problem only just started after working normally for months. 

    This topic has been closed for replies.

    6 replies

    M
    mosesm68128555
    Participant
    July 18, 2024

    Still having the same problam, this is unfiar, why am I paying the fees if I don't get the service

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 2, 2024

    Hi All,

     

    Thank you for your patience so far.

     

    The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

    Then, wait for some time and try to fill out the forms again. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    C
    Christy34809407od1s
    Participant
    May 30, 2024

    Rebooting has not solved the problem. And exactly how long is "some time"

      C
      Clever_ninja0D44
      Participant
      November 20, 2024

      It is now November 2024 and I am having this issue. Will it be fixed? 

      J
      Josiah30993828c6gr
      Participant
      April 22, 2024

      I have found a little workaround for the moment. If you off-click the document and then hit the tab you can tab through your fields. Shift + tab goes backward. 

        eclectrickink
        eclectrickink
        Participant
        April 23, 2024

        dude, thank you so much for finding this out - i was starting to get so frustrated. Seems obvious but I don't think i would've ever thought about doing this.

         

        LIFE SAVER!

        E
        Evelina5C80
        Participant
        April 20, 2024

        right now the only fix is reverting to the old adobe version 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 19, 2024

        Hi there

         

        This issue has already been reported to our engineering team for review.

         

        We will share the update as soon as we get any information.

         

        Thanks for your time and patience

         

        ~Amal

        J
        JGravatt
        Participant
        April 19, 2024

        I am having the same issue.  I was able to fill my forms with no problem until yesterday ( 04/18/24) now the forms  have the blue boxes but will not let me add in the information.  Vewry frustrating as I constantly work with forms on a daily basis.  Was there an update that caused this issue?  If so please fix it so we can fill or forms again!

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