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Fisher286463127sky
Participant
March 1, 2023
Question

Form freezing when uploading to add e signature

  • March 1, 2023
  • 2 replies
  • 3366 views

Hello,

When i click request e signature I add the email of who i want to send it to, then click specify where to sign.  The form then uploads to 72% and wont go any further.  Any help would be greatly appreciated.

thankyou.

 

This topic has been closed for replies.

2 replies

L
linda-hall
Inspiring
May 7, 2023

I am having this issue right now!  Trying to send for e-sigs to clients who are waiting to sign and it will not upload.  Doesn't give me a % of the upload, just sits there spinning...been like this for about 20 minutes!  Help is appreciated, I HATE to keep clients waiting!  Thanks.

F
Fisher286463127skyAuthor
Participant
May 9, 2023

Hello, I had to delete and reinstall the software for it to work.  Try that and see how it goes.

L
linda-hall
Inspiring
May 10, 2023

Thank you, I will try that tomorrow.  I ended up going online and uploading the form that way and it actually worked and I had my signatures back inside an hour. I'm glad it finally worked, but it would be SO much easier if my app did what it was supposed to do instead of costing me extra time.  Thanks again!

Amal.
Amal.
Legend
March 1, 2023

Hi @Fisher286463127sky ,

 

Hope you are doing well and sorry to hear that

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also try to logout of the application, reboot the computer and relogin with the same Adobe ID and see if that helps

 

Are you on a private network or using the work/company network? Please try to change your network and see if that works.


For testing purposes only, please try to request signatures via the Document Cloud link https://acrobat.adobe.com/link/home/ and see if you are able to request signatures.

 

 

Regards

Amal

 

Hey! Spread the word and help others by marking the correct answer so future users can benefit from your experience.

F
Fisher286463127skyAuthor
Participant
March 2, 2023

Hi Amal,

thankyou for your response.

It is doing it to all PDF files.

i have signed out, rebooted but still is freezing at 72%

I use the work network (i work remotely and log into the server at my work)

I used the link to test and it worked fine.

Not sure where to go from here?

Thankyou for your assistance.

Kathy

 

Amal.
Amal.
Legend
March 8, 2023

Hi @Fisher286463127sky 

 

Sorry for the delayed response. Please try to switch the network to a personal network or mobile network and see if that works. As you are using the work network, you may also get in touch with the IT admin at your end and check.

 

Regards

Amal

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