form is filled in, but filled in information won't print

Question

I am using Adobe Acrobat Pro DC, version 2019.012.20034.

A customer completed a fillable form that we created and emailed it back with a signature. When we open the form, we can see that everything is filled out correctly; however, when we print it, the information that was filled in, will not print. The signature DOES print out, but the rest doesn't. We also get the error message, "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

Since I am the person that created the PDF document, how do I correct this???

gkaiseril · Answer

It is possible that they use one of the comment tools to fill in the form. You could try flattening a copy of the PDF and that would force all form field contents, comments, etc to become part of the PDF. Other wise you may need to fill-in a form from the user provided form.

Since the customer responded "Adobe" they clearly are not experienced in knowing about computer companies and their products, let alone debug an issue on a computer.

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