Form not opening properly in Acrobat Pro

Question

I have a form I created for myself to fill out every morning and submit by email, and up until now, I've had no problems when opening it in Acrobat on my MacBook.
Recently, I have been doing a spell of work from home and using my iMac instead for Creative Cloud work. When I open the pdf form to fill it out, I don't see the form, only what appears to be an empty table with the names of the fields across the top.

No matter what I try, I cannot change the view to show me the actual form so that I can fill it.
Looking for answers on the web, everything seems to be about solving problems with the form itself, but I can still open it fine in Acrobat on the MacBook, so the problem lies with how the iMac's copy of Acrobat is opening it.
I have checked for updates and reset the preferences by trashing the plist, but nothing so far has solved the problem.

creative explorer · Accepted Answer

@chrishands It sounds like the issue might stem from a discrepancy in how the iMac's Acrobat installation is rendering the form fields versus the underlying visual elements of your PDF. A potential solution is to try repairing your Acrobat installation on the iMac. This process often resolves issues caused by corrupted or incomplete installations without requiring a full uninstall and reinstall.

Two Options:
1. Open the Acrobat application on your iMac, navigate to the "Help" menu, and look for an option like "Repair Installation" or "Check for Updates" (even if you recently updated, running the update process again can sometimes fix underlying issues). This might refresh the necessary components that are causing the form to display incorrectly on your iMac while leaving it unaffected on your MacBook.

2. Uninstall the Acrobat app and I would use Adobe Cleaner from Adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then log back into adobe.com and install the Acrobat. And it should work great soon after!

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