Formal Complaint – Unauthorized Subscription and Charges

Dear Adobe Support,

I am submitting a formal complaint regarding charges and a subscription on my Adobe account that I did not authorize.

I initially cancelled my Adobe subscription, and on 20 September I was charged €24.59. I then checked my account and discovered that another plan had been activated for an entire year. I did not sign up for this plan, I did not activate it, and I did not authorize it.

I was then informed that approximately €90 would be charged for this annual subscription. I do not understand why this subscription exists or why I am being charged for a service that I never requested.

I have now deleted my Adobe account. I am formally disputing this charge and requesting a full investigation.

Please explain:

• when and how this additional annual subscription was activated,
• what authorization you have for this subscription,
• why I am being charged approximately €90,
• and why this charge was associated with my account without my consent.

I do not authorize the €90 payment and I request that it be cancelled immediately. I also request written confirmation that no further charges will be taken from my payment method.

If this charge is taken despite my dispute, I will contact my bank and formally dispute the transaction as unauthorized.

I expect a clear explanation and written confirmation that this matter has been resolved.

I am extremely upset and frustrated about this situation, and I do not give my consent for this charge to be taken from my account under any circumstances.

Could you please provide me with the official email address where I can submit my formal complaint regarding this matter? I would like to send my complaint directly to the appropriate Adobe department and receive an official written response.