Freeze / "No Response" from Adobe Acrobat Reader 2020 Classic

Hi @max_0820 @scott_6059,

Sorry for the delayed response and troubled experience. 

I am following up to check if your issue is resolved with the latest update available: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

Reason/s why you couldn't upgrade to the Reader continuous track? 

If the issue is still reproducible with the latest update patch, please help me with all the possible details: 

• Reader - Version and build number 
• Operating system name and version
• Number of affected users.
• Workflow/s that leads to the problem. 
• Does your org has Acrobat licenses as well?
• Crash Logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  - You can upload the logs to any Cloud Drive and share a downloadable link with us. 
• Please try collecting Procmon for Reader: https://learn.microsoft.com/en-us/sysinternals/downloads/procmon.
• Screenshot or video of the problem

Thank you for your continued patience and understanding

~Tariq

You are not alone and we are having the same issue with every single one of my users on our network with their adobe products. It randomly freezes and locks up or sits there with the spinning wheel. Very anoying, I have seen other report on the forums. My assumption is adobe is a aware of the issue but our burying it until they can figure it out. Last thing they want to tell the world right now is they let some update go into the wild which broke their software.