Frustrated
I am Very frustrated with Adobe due to not allowing me to install my copy of Acrobat XI Pro to my computer. While I have always been a fan of Adobe, I am very upset currently because I am not being allowed to use my hard copy of Acrobat XI Pro. Making contact with a real person other than in the "chat" process is very frustrating. I'm a 68 year old semi retired man, that still has a need to use my Adobe Acrobat and Photoshop CS6 programs that I purchased many years ago. I have not asked for technical support because I know how to use them in my own limited way, but due to having to replace a couple of old computers due to them crashing, one being destroyed by a lightning strike surge, and a laptop that was not capable of being upgraded to windows 11 because it was too old. I now am being locked out of my hard copy programs which I purchased, because when I click on the "Retry activation. I have already deactivated one of my other computers." it will not accept that option. In chatting with the representatives, they ignore my requests, and simply shift me to online options, none of which are helpful or acceptable. I feel as though they are punishing me as a customer for making the decision to purchase a hard copy of the programs and want to continue using them? I'm not asking for anything, but to use what I purchased from you. I don't need technical support. I know these two programs well enough for my benefit. Does anyone have any suggestions as to how I can comtinue using my programs? I need your help! I don't feel that I should have to sunscribe to anything when I bought these? Sorry for the whine!
