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Participant
February 12, 2025
Question

Frustrating Not Responding Issue with Adobe Acrobat

  • February 12, 2025
  • 1 reply
  • 267 views

I initially noticed that having both Adobe Acrobat and Creative Cloud installed was causing Adobe Acrobat to slow down significantly. Seeking a solution, I followed a suggestion from the Adobe community to download a standalone version of Adobe Acrobat that operates independently of Creative Cloud. After installing this standalone version, I found that it performed well and resolved the slowdown issue. However, this version was outdated and lacked the functionality to add signatures, which I needed for my work. To regain this functionality, I updated Adobe Acrobat to the latest version. Unfortunately, after the update, I began experiencing the same problem where Adobe Acrobat would become unresponsive and display a "Not Responding" message after some time of opening any PDF document. This recurring issue has been frustrating, as it hinders my ability to work efficiently with PDF files.

 

The image below depicts a clear understanding of our problem. This issue has been severely affecting our work.

 

We pay for your product, and it's not an small amount, so why is it that we had to suffer through these issues?? It's really painful to not be able to complete our work on time, so could you please help me resolve this issue as soon as possible. 

1 reply

creative explorer
Community Expert
Community Expert
March 9, 2025

@Amrit___ it's likely because you are using a 64 bit. I have a 32 bit, and I don't have that issue with both applications open among the other applications and streaming music or video in the background. 

Now for you, maybe you don't have enough RAM on your computer. If you frequently work with large files or complex projects, consider upgrading your RAM. I do have 36 gigs of RAM. If you don't have much RAM, then maybe try to make sure you have ample free disk space, as the operating system uses virtual memory (swap space) when physical RAM is exhausted. I regularly clear the Applications Preferences and cache can help with performance. I had recently did this and I had cleared out 17 gigs of Preferences cache! Just restart after doing that so that it can create new Acrobat Preferences. 

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