Get purchase page when try to export PDF

Forum|Forum|9 years ago
April 18, 2017
4 replies
579 views

I purchased to were we can convert pdf to word. My account was chargee but when we try to covert it forwards to a screen stating we need to purchase!?

Edit and convert PDFs

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi allisonp23671882,

Please try to sign-in with your Adobe ID( the email address that you used to purchase the Export PDF service) in Adobe Acrobat Reader application.

Then try to export PDF in the application and let us know if it works or not.

You can also export PDF online here: https://cloud.acrobat.com/exportpdf

Let us know if you still experience the issue.

Regards,

Meenakshi

Triplecorpse

Known Participant

for the beginning, try to enter your Adobe credentials into Acrobat.

Or no, for the beginning, bring this topic to payment forum

A

allisonp23671882Author

Participant

I'm not sure I know we have reader and then purchased the pdf convert. But ut stating we didnt purchase! But I was charged 23.99

Michael J. Hoffman

Community Expert

Moved to the "Installing, Updating and Subscribing to Acrobat" forum.

Peru Bob

Community Expert

You posted in the Premiere Pro Forum.

What Adobe software are you using?

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