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Question

Get shared pdf link to show in browser according to my "Initial View" settings

Forum|Forum|4 years ago
September 11, 2021
2 replies
3319 views

I produce and distribute (share a link to) a pdf file on a weekly basis. When I open it online, it always opens in full width view, even if I set the "Initial View" to something else in Acrobat before creating the link. This does not appear to be a browser issue, as it happens in both Chrome and Edge, and on my apple mobile devices. I want it to default to "Fit Page" view.

How to

Nancy OShea

Community Expert

I want it to default to "Fit Page" view.

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@ds316,

You're asking for the impossible, sorry.

The problem with viewing PDF is that it depends entirely on which PDF viewer the end user has and what settings they use. That's an unknown variable. It could be anything from old version of FREE Acrobat Reader to an inferior 3rd party viewer (not Acrobat) that's built-in to your end user's web browsers. Unfortunately, telling Acrobat to open PDF files at a certain zoom level won't matter a hill of beans to Safari, MS Edge, Chrome or other 3rd party PDF viewers that ignore Acrobat settings.

The first answer you received from fellow ACP @Bernd Alheit was accurate -- even if not what you were hoping for.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

ds316Author

Known Participant

By engaging in some long conversations with actual Adobe employees, I have learned that @Bernd Alheit's answer was not accurate. In fact, it was kind of a guess, not really based on any actual knowledge of what settings various browsers "ignore." Both of you completely ignored the fact that other cloud systems, OneDrive AND Google drive, successfully displayed THE SAME FILE according to the settings on the browsers you claim are ignoring these settings. Adobe has acknowledged that this is an issue with their cloud system, and not with the browser. This is actually the correct answer to my question; I hope other Community members will find this information helpful.

Monika Gause

Community Expert

Both of you completely ignored the fact that other cloud systems, OneDrive AND Google drive, successfully displayed THE SAME FILE according to the settings on the browsers you claim are ignoring these settings. Adobe has acknowledged that this is an issue with their cloud system, and not with the browser.

By @ds316

Nowhere did you mention that you want to share the link to the file on Creative Cloud/Google Drive/One Drive. I assume that you discussed it with Adobe staff, but you didn't post it in this thread.

This changes everything, because these systems have their own built-in server-based PDF viewers.

Bernd Alheit

Community Expert

The PDF viewers of Chrome and Edge ignores this settings.

ds316Author

Known Participant

Does that mean that what I want to do (show the whole page when someone follows the link) is not possible? And what about Safari?

Bernd Alheit

Community Expert

Contact the support of Google, Microsoft, and Apple.

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