Skip to main content
This topic has been closed for replies.

3 replies

Pratyush1993
Adobe Employee
Adobe Employee
January 11, 2017

Hi 洋夫,

Try 'Help->CheckforUpdates' again and if it fails yet again submit the logs present at '~/Library/Logs/Adobe'.

Also can you tell what version are you currently using.

Thanks

AkanchhaS8194121
Legend
January 10, 2017

Hi 洋夫,

Please confirm when exactly do you get this error message?

Are you trying to install the latest update?

You may please try installing the latest patch through https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Note: please close the Acrobat application before installing the latest patch.

Regards,

Akanchha

Participant
January 10, 2017

unable to download the patch file from the site !

AkanchhaS8194121
Legend
January 10, 2017

Try installing the latest patch through Adobe - Acrobat : For Macintosh

and see if that works.

And if it still doesn't work then, I assume there might be some security issue either with the system or with internet.

kglad
Community Expert
Community Expert
January 10, 2017

are you trying to open a recently viewed document that's been moved, deleted or corrupted?

Participant
January 10, 2017

No ! I had closed all the document file before I start to update ! and also I had login my account !