Getting error 403 when trying to open adobe on Macbook Air

Hi Terri.nixon

We are sorry for the trouble and the delay in response. 

++ Adding to the discussion 

You may please try the following steps and see if that helps:

• Remove the application using the Adobe Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the computer 
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

Error 403 is associated to forbidden access to a resource.

There are too many things involved here that could be the problem:

1. Ask the sender of the email to check if the link is a complete directory path to the file, and that it is not missing entries.
2. Ask the sender of the email to check the correct spelling of the link
3. If the email contains a link that was copied from a shared drive with priviledge access you won't have access to that network share. It is a lot easier if the user clicked on Shar inside the Acrobat application and copy a link for you to access directly in the Document Cloud
4. Additional configurations that you may want to check but are not related to this error, is to make Adobe Acrobat or Reader your default PDF viewer/handler in your computer. Your screenshot shows your web broweser trying to openthis PDF,  or should I say Viewer?  (isn't Viewer the default file viewing app in macOS devices). Check that your mac is not invoking a default  web browser when you try to open a PDF.