Skip to main content
dcooper816
Participant
Apr 13, 2025 5:48 PM UTC
Question

Getting new Adobe subscription recognized by QuickBooks 2023 Desktop program

Recently I purchase a new computer.  I downloaded an updated version of Adobe to the new computer and also downloaded by QuickBooks 2023 Desktop program.  QuickBooks no longer provides an opportunity for me to print or save documents in PDF format.  How do I fix that problem?

4 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
Apr 13, 2025 6:00 PM UTC

What print drivers does it show?

(When you say "Adobe", I assume you mean "Acrobat"? Adobe is the company that sells many different programs, Acrobat is the software.)

 

Translate
David Creamer: Community Expert (ACI and ACE 1995-2023)
dcooper816Author
Participant
Apr 13, 2025 11:27 PM UTC

I meant Acrobat.  When I opened the QuickBooks software download on my new computer, it stated: "QuickBooks detected that a component required to create PDF files is missing.  This may cause issues with printing transactions, emailing forms, or saving anything as a PDF file inside of QuickBooks Desktop."  When I tried to save a PDF file I got the same error message.  In the past with other versions of both software, the systems found each other automatically.

 

Do you know how to fix this issue?  

Translate
dcooper816Author
Participant
Apr 13, 2025 11:41 PM UTC

Actually, i solved this problem by clicking rhe"Print Report" button instead of the "Save PDF" button in the QuickBooks program.  And then on the Print memu selected "Microsoft to PDF" as the selected printer and it then saved as s PDF.  So, I am now good.  Thanks for you help.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices