Getting Support

Question

Hello, I was using the support function and querying some issues regarding billing. The 3 agents I was texting with ended the calls abruptly and without answering my questions. Rather than call again and have the same frustration, is there an email address I can submit queries to please? Thanks, Richard.

try67 · Answer

No, Adobe doesn't offer email support. You can try the chat option, though:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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