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LeeTay
LeeTay
Known Participant
Jun 11, 2018 6:36 PM UTC
Answered

Ghost image on side(s) of page

Greetings. I'm getting a ghost image of about 1" of the *next* page when printing from a PDF to a Canon IR C2230. This is not a printer problem, as we have had the unit serviced. When we print the same document from MS Word, it prints just fine.

Example: Whenever I print Page 1, I get a 1" 'shadow' of the page 2 content on both sides of the page; when I print Page 2, I get a 1" shadow only on the left side, showing Page 3 content.

Suggestions? Fixes?

Thanks in advance!

Lee

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    Abambo
    AbamboCorrect answer
    Community Expert
    Jun 13, 2018 5:07 AM UTC

    Interesting problem. I can‘t imagine Acrobat causing this by a software effect. For me those are physical leftovers from the previous page. Even after having serviced the printer unit, I‘m persuaded that the error is in connection with the printer. My problem currently is to understand what the difference between a Word and a Acrobat print is...

    ABAMBO | Hard- and Software Engineer | Photographer
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    5 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jun 12, 2018 11:24 AM UTC

    Would be interesting to know the OS and version.

    Does "Print as image" (advanced tab of the Acrobat printing dialogue) work as it should?

    May I suggest, you post a scan of the problem?

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    ABAMBO | Hard- and Software Engineer | Photographer
    LeeTay
    LeeTayAuthor
    Known Participant
    Jun 12, 2018 7:18 PM UTC

    Windows 10 Pro

    Adobe Acrobat Pro DC 2018.011.20040

    Sample below... the 'ghost text' seems to be coming from the middle of the page. When 'Print page as image" is selected, we get the same results - the only time it prints cleanly is if we print directly from Word (which shouldn't matter to the printer...)

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    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Jun 13, 2018 5:07 AM UTC

    Interesting problem. I can‘t imagine Acrobat causing this by a software effect. For me those are physical leftovers from the previous page. Even after having serviced the printer unit, I‘m persuaded that the error is in connection with the printer. My problem currently is to understand what the difference between a Word and a Acrobat print is...

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
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