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Participant
December 22, 2024
Question

Gratis proefperiode tijdig opgezegd en toch 24 euro aangerekend!

  • December 22, 2024
  • 1 reply
  • 129 views

Op 10 december had ik mijn enkele dagen het Adobe trail abonnement gebruikt en daarna weer opgezegd.  Tot mijn verbazing werd er op 18 december van mijn mastercard afgetrokken voor 24,19 euro.

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1 reply

Amal.
Legend
December 23, 2024

Hi there

 

I hope this message finds you well. Thank you for reaching out to us regarding your concern.

To address this issue effectively, I recommend contacting our dedicated billing team, who are best equipped to assist you. You can reach them through the following link: Adobe Support Contact Page.


Once you're on the page, follow these steps:

  1. Look for the dotted chat icon located in the bottom-right corner of the screen.
  2. Click on the icon to initiate the process.
  3. Follow the on-screen prompts to connect with the billing team.

They will provide personalized support and guidance to resolve your issue quickly.