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M
Mental Image
Participant
September 5, 2018
Answered

Grey Background Should be White

  • September 5, 2018
  • 1 reply
  • 3354 views

I'm using Acrobat Pro DC. When I use "Create pdf from File" to open a WORD document and then save the document, any white backgrounds are replaced by a light grey when the document is opened in any other pdf viewer.

Help!

This topic has been closed for replies.
Correct answer Mental Image

Sorted. It was a problem in WORD.

1 reply

Adorobat
Adorobat
Participating Frequently
September 5, 2018

Hi,

As per the issue description mentioned above, you are facing issue when trying to create pdf from word document, is that correct?

Would it be possible to share the screenshot of the issue with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

M
Mental ImageAuthor
Participant
September 5, 2018

Sure. Here is the WORD version first, and then the pdf conversion.

Acrobat Pro Version 2018.011.20058
Acrobat Reader Same Version

WORD OFFICE 365

Microsoft Windows 7 Pro 64-bit Service Pack 1

M
Mental ImageAuthorCorrect answer
Participant
September 6, 2018

Sorted. It was a problem in WORD.

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