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A
Annette2874184072lh
Participant
July 7, 2025
Question

Have AdobePro but when I try to request esignature, I receive an error

  • July 7, 2025
  • 2 replies
  • 221 views

I am not able to send a PDF esignature request like I could do previously. I subscribe and prepaid for a year to Adobe Pro. Has something changed? How can I resolve this? I need to send a document for esignature today. 

2 replies

T
Tariq Dar
Legend
July 8, 2025

Hi @Annette2874184072lh,

Thanks for reaching out. 
I see you have both Acrobat Pro and Standard assigned to you as Teams subscription on your account. 

 

Please check with your Admin if they may have disabled signature services on your account. If not, it is suggested you ask your admin to get in touch with the dedicated support channel. And our customer service team should be able to assist with this.

If you want to know the difference between Acrobat Pro and Standard subscription, please visit this page: https://adobe.ly/4ksYfaK



Best regards,
Tariq | Adobe Community Team

M
Community Expert
Mariam HovhannesyanCommunity Expert
Community Expert
July 7, 2025

DId you try it with other pdf? does it have the same problem?

A
Annette2874184072lhAuthor
Participant
July 7, 2025

Yes, same result unfortunately. I reached out to Adobe Support and they had me cancel my license and order a new one. That seemed to resolve the issue. Thanks though! 

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