Have to activate again every time the user logs in

Hello,

I have 1 user where it seems that everytime they login to their desktop, their install of Acrobat Pro, goes back into thinking its a trial version.  The software does retain the Adobe credentials, but seems to forget the license key.  No errors are given if I re-enter the key and proceed with the activation.

I have verifed the key, account credentials, and that the licences for the purchase (10 in that order) show up in the Adobe account (though I did have to manually add them as the did not show up initially).

Software: Acrobat Pro 2017 (I don't have the exact version number atm, but when I've checked it tells me there are no updates)

Windows 10 Pro

AD Domain Joined

Has anyone else seen this?

Thank you.