I got with Topaz support and was able to fix my issue by downloading a different SigPlus install file. On the topaz site, I was only able to find the SigPlus file, but the file you need is named SigPlus64. The one support sent me was from this link: https://www.topazsystems.com/software/sigplus64_44157.exe.

After I uninstalled the SigPlus on my system and installed that one, my signature finally worked.

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J

JonIn60Seconds

Participant

The signature capture window would not launch for me when attempting to sign in Adobe. The link to the 64bit download fixed my issue. Thank you so much for posting!

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ls_rbls

Community Expert

Hi,

What are all the recommended settings that you are referring to?

Do you mind sharing which guide did you use?

Please also state in which operating system are you on and which Adobe software are you using exaclty ( i.e. Acrobat Pro DC or Adobe Reader)?

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Technical Generalist

R

Rick29144988tej4Author

Participating Frequently

I cannot remember the webpage, but it was off the topaz site.
The steps were Edit preferences, signatures then create and preferences and set the signature to the topaz gemsignplus software

Then edit preferences Signature then Verification and Set that to Topaz gemsignplus

Then under advance Security unselect Enable protected mode on startup.

Using Windows 11 and Adobe Reader DC ... the free version.

I work for a Non-Profit that does VA Forms for Vets, so do we need to register for the annual to allow this

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R

Rick29144988tej4Author

Participating Frequently

Here is the Website

https://www.uhcl.edu/computing/self-help/documentation/faculty-staff/topaz-signature-and-adobeacrobat-dc.pdf

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