Header Bug / window shifting glitch

Question

Hard to explain. While using the app at random timing the header disaappers and the screen shifts displaying the screenshot attached below. This makes it impossible to move the tab. I have click on home or tools to quickly grab the header to re position the tab within the screen.

AkanchhaS8194121 · Answer

Hi @jdh312286199

We are sorry for the delay in response.

Thank you for sharing the screenshot for more details.

If you continue to experience the same issue, we'd suggest a couple of troubleshooting steps to perform.

1- Open a different file and see if that has the same view. If this is the view with all the files opened, then it could be the application installer files were corrupted during the update.

2-

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha

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