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Aashi
Participant
Jul 6, 2026 3:05 PM UTC
Answered

Hello I made a subscription for free annual plan but didn't get 7 day free trail and it deducted the of rs 790 . If I cancel the subscription will get the refund back ?

I want to cancel the subscription I made today will i guaranteed get a refund .

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Jul 8, 2026 9:43 AM UTC

    Hi Aashi,

     

    Thank you for reaching out.

     

    We have checked your account, and it shows as cancelled. As you have cancelled the subscription within the 14-day free cancellation window, you are eligible for a refund. Generally, it takes 5 business working days for the amount to be credited.

    For more information on cancellation, refer to the following help document: Understand Adobe's subscription terms and refund policies.

     

    Let us know if we can be of any help.

     

    Thanks,

    Meenakshi

     

    View reply

    7 replies

    AashiAuthor
    Participant
    Jul 8, 2026 9:24 AM UTC

    Yes I contacted Google and they have approved my refund I just don't know when will it reflect. Thank you so much for your help sir

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Jul 8, 2026 9:43 AM UTC

    Hi Aashi,

     

    Thank you for reaching out.

     

    We have checked your account, and it shows as cancelled. As you have cancelled the subscription within the 14-day free cancellation window, you are eligible for a refund. Generally, it takes 5 business working days for the amount to be credited.

    For more information on cancellation, refer to the following help document: Understand Adobe's subscription terms and refund policies.

     

    Let us know if we can be of any help.

     

    Thanks,

    Meenakshi

     

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    AashiAuthor
    Participant
    Jul 6, 2026 5:01 PM UTC

    Google Asia Pacific Pte. Ltd.70 Pasir Panjang Road, #03-71Mapletree Business City Singapore 117371GSTIN: 9917SGP29001OST-1PAN: AAECG3736E

     

    I made subscription in adobe acrobate app.

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    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    Jul 6, 2026 6:41 PM UTC

    They may be the authorized dealer in that part of the world. Also, you may have to contact Adobe customer service since you are past the 7 days. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    Jul 6, 2026 4:56 PM UTC

    Who is billing you?

    I would cancel with Adobe and follow up with Google. 
    Personally, I would never subscribe to software through a third party unless they had a REALLY good deal. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      Jul 6, 2026 3:38 PM UTC

      I believe you have 14 days to cancel the plan. The refund takes about a week. Someone from Adobe will have more info. 

      If you wanted the free account, I think you just create an Adobe ID (at no cost), and then download the Creative Cloud app. Just don’t click any of the “Try” buttons...

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      David Creamer: Community Expert (ACI and ACE 1995-2023)
        AashiAuthor
        Participant
        Jul 6, 2026 4:49 PM UTC

        Sir it was in app puchase through Google play . If i cancel the subscription from Google will I get refund from them or I'll lose both subscription and the amount ? 

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