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J
julianc62810279
Participant
December 16, 2019
Question

HELP! An error existis on this page. Acrobat may not display the page correctly'

  • December 16, 2019
  • 1 reply
  • 437 views

'An error existis on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.' 

 

The above is being displayed every time i create a new PDF. Recepients cannot open.

Any help would be much appreciated!

 

Thanks Julian

This topic has been closed for replies.

1 reply

Dave__M
Community Expert
Dave__MCommunity Expert
Community Expert
December 16, 2019

What method/software did you use to create the offending PDFs?  AND.. what software is giving this error?  Acrobat Pro DC?  Reader.  The more details you can provide, the better chance we have at helping!

My best,

Dave

J
julianc62810279Author
Participant
December 31, 2019

Hello Dave,

Currently using Adobe Acrobat X1 Standard (add-in to Excel).

Every time I create a PDF from Excel the main document converts correctly, however several embeded logos and photos get dropped from the PDF and the following message is displayed. 'An error existis on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.' 

I have checked for all updates (microsoft and Adobe). There is a suggestion that X1 Standard is no longer supported, this may be part of the problem. I have been using the X1 for many years without any problem. The motivation to use X1 is to allow me to convert more than 1 file into a single PDF.

If I convert the Excel file using 'Microsoft Print to PDF' the document and all pictures/photos transfer. This suggests that it is not a problem with Excel???

Thanks in advance

Julian

 

J
julianc62810279Author
Participant
January 2, 2020

Hello Dave,

 

Just completed a couple of checks. PNG files appear to print in the PDF, however JPG files are dropped off the file. Does this help?

Thanks

 

Julian

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