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Participant
November 20, 2024
Question

HELP - Can't Email Form

  • November 20, 2024
  • 2 replies
  • 335 views

I have created a fillable form that I have sent out to my co-workers.  The form has an "Email to..." button on it. 

The button works for me, but when the other staff complete the form and try to submit it, they get a pop-up stating that Adobe Acrobat cannot connect with their Outlook. 

 

Can anyone please help me figure out what is going wrong???

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2 replies

PDF Automation Station
Community Expert
Community Expert
November 21, 2024

Are they using a desktop Outlook application, or web-based Outlook?

Participant
November 21, 2024

Most of them use the PWA version of Outlook.

PDF Automation Station
Community Expert
Community Expert
November 21, 2024

Did they add the account and include the password under Edit > Peferences (Ctrl + k) > Email Accounts?

 

 

Abambo
Community Expert
Community Expert
November 20, 2024

There may be an authorization issue with Acrobat connecting to Outlook. Check also in a Microsoft forum, as this may also be an Outlook issue.

ABAMBO | Hard- and Software Engineer | Photographer