help cancel trial subscription

Question

Hi, I tried to cancel my seven-day trial subscription expiring today but the site, after logging in, has malfunctions (I have the printscreen) and it doesn't allow me to finish the cancellation procedure. Customer support is not available because it is outside working hours. I tried with the virtual assitant, without success.
I also wrote an email to store@adobe.com but it does not allow me to deliver the message.
I do not intend to continue with the plan and do not want to be charged with the monthly amount.
How can I do?

Amal. · Answer

Hi Carlog,

Thanks for reaching out. As described above, you need help to cancel trial subscription, correct?

Checking the details we don't see any active trial subscription, as the its already cancelled.

For future reference you may use the help article -https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Regards,

Amal

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