Skip to main content
Participant
Jul 20, 2026 1:02 AM UTC
Answered

Help. i cant use Acrobat, a black box apears in front and i cant close it. I dont know what to do.

I need help.  I have a problem using Acrobat.  I already uninstall de program and it doesnt work.  When i open the program a black box appers in front and i cant close it.  I already try everything.  Help me. 

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Jul 20, 2026 4:11 AM UTC

    Hi Ines,


    Thank you for reaching out, and sorry for the trouble caused.

    Please try reinstalling the Acrobat using the following steps:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  


    Let us know how it goes.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Jul 20, 2026 4:11 AM UTC

    Hi Ines,


    Thank you for reaching out, and sorry for the trouble caused.

    Please try reinstalling the Acrobat using the following steps:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  


    Let us know how it goes.


    Thanks,

    Meenakshi

    Translate