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craig-erickson-CAconsumer
Participant
August 24, 2025
Question

Help me uninstall all Adobe products and subprocesses on Windows

  • August 24, 2025
  • 2 replies
  • 517 views

I regret signing up for Adobe AI Assistant for Acrobat which included undisclosed components that could not be removed during the uninstall process. Adobe has the capability of providing a Bill of Materials, i.e. a list of all components included with, and/or deployed with Adobe AI Assistant for Acrobat. I want to share this post and answers for this entire community but I want answers directly from Adobe representatives. Please provide me a list of all applications and processes to uninstall related to Adobe products on Windows 11.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 25, 2025

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    C
    craig-erickson-CAconsumerAuthor
    Participant
    August 25, 2025

    Checking in 8/25/2025 - no answer yet

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2025

    clean carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      C
      craig-erickson-CAconsumerAuthor
      Participant
      August 25, 2025

      Thank you I respect you and your answer. The reason I want to hear from an adobe rep is because I have two very different answers from two super-wonderful-and-helpful community members. One problem I have is using the LogCollector tool, which claims I can open the plain text file it generates so I can upload it to Adobe. (If I can help it, I won't send anything to anyone if I don't know what it is). I've tried many encodings and editors but it looks like binary data not text. Should I open a support ticket instead of using this forum?

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