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Participant
July 9, 2023
Question

Help please! I can't open old PDF's

  • July 9, 2023
  • 2 replies
  • 1326 views

Help please! I can't open old PDF's. I have recently got a new laptop and use Dropbox. I can't open amy old documents and have tried all the troubleshooting I could find.

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2 replies

AkanchhaS8194121
Legend
August 1, 2023

++adding on to the suggestion given above.

 

You mentioned having the new computer. Is it a fresh install of Acrobat, or did you transfer the setup from the old machine to the new one?

If it was transferred from one machine to another. Uninstall the Acrobat and download it fresh: 

If this error persists only when opening the Dropbox file, then disable the Dropbox account and reenable it once. Login to your Dropbox online account and check whether you can access those files directly.

Download the files first locally and then try to open them using Acrobat. Does it open fine?

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha

try67
Community Expert
Community Expert
July 9, 2023

Are you opening the file from Dropbox, or did you download it to your computer first?

Try opening the file in a plain-text editor, like Notepad. What does the first line of it say?

Can you share a sample file with us?