Help...savings as PDPPlus.Document and not PDF files (*.PDF)

Question

All of a sudden, I am having issues with downloading PDF files on to my computer I didn't have before.  I work in Adobe Acrobate Pro 90% of the day, everyday.  When using the download symbol arrow, I see my document being saved as automatically in file type as "PDPPlus.Document" and not "PDF files (*.PDF)".   See the attached redacted docment.  I'm not sure how to file it.  Any assistance is greatly appreciated.  Thank you, Denise

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

It sounds like your files are being saved with the wrong file type ("PDPPlus.Document" instead of ".PDF"), which can be the result of changes in file associations. PDFPlus is a non-Adobe application/Services.

Please try to re-associate PDF files with Adobe Acrobat Pro:

On Windows, go to: Settings > Apps > Default Apps > Choose default apps by file type

Alternatively, right click on any PDF file on your desktop > click on 'Open With' > Click 'Choose another app' > Select Acrobat Pro.

For more info, please check the help page https://adobe.ly/3Y40uJw

Let us know how it goes.

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