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Participant
May 18, 2023
Question

Help with NEW adobe pro

  • May 18, 2023
  • 1 reply
  • 428 views

Help.  I go into my account because I pay for adobe pro and it won't let me download it.  I have downloaded regular adobe and the formate is very weird.  I don't even seem to have all the options.  It also gets popups with erros in it.  This is a new computer and I just did the download.  Help me download Adobe pro please.

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1 reply

Amal.
Legend
May 19, 2023

Hi @Malissa29955636u88d 

 

Thanks for reaching out.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Also, please go through the help page https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html for information about the new UI

 

Regards

Amal