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Participant
July 25, 2026
Question

Hi I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. However, my order is not shown under my plans. Please Help.

  • July 25, 2026
  • 2 replies
  • 18 views

I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. After payment, webpage again redirected to agree & subscribe instead of showing order details. My order is not shown under my plans or order & Invoices. No confirmation received on email as well.

My email id is cabansalsumit@gmail.com.

    2 replies

    Participant
    July 25, 2026

    I paid through UPI. When I scan a code from Adobe webpage it created a UPI mandate and an amount was deducted from my account. But under my plan or orders nothing is shown

    Randy Hagan
    Community Expert
    Community Expert
    July 25, 2026

    I’m afraid I’m not familiar with your UPI payment portal. Could you please explain more about your payment process. Maybe we’ll be better able to help you with your issue if you could explain more about how you paid for it.

     

    Randy

    Randy Hagan
    Community Expert
    Community Expert
    July 25, 2026

    The only thing I can suggest then, is to find the number for customer support. In the US, that number is 800-915-9428. If you’re from abroad, you may be able to find another number that can help you in your locale.

     

    I wish I could offer more help,

     

    Randy