Highlight comment pop-ups not being disabled

Question

Every time I highlight text and then at a later time pass over that highlight it stops the cursor so that a comment box can pop-up, even empty. I notice that this issue seems to be ongoing for at least three years with Acrobat. I have the latest version of DC, so despite the so-called 'bug fix, back in 2019, and despite nothing in the Viewing Comments section of the Commenting prefs being selected or checked, these boxes keep on appearing and ruining my workflow.

typolis · Accepted Answer

Hi David, I’m not from Adobe and my answer probably won’t help you either.
I tried to reproduce your error in Adobe Acrobat Pro DC. For me the popup appears immediately. Maybe it’s also a matter of your system’s performance?

Anyway, you could set the preferences to open the popup only when you click on the marker. Or you could use the comments sidebar on the right. Sorry for not being able to help you further. Greetings from another user!

Meenakshi Negi · Answer

Hi David,

Thank you for reaching out and sorry for the trouble.

As you have mentioned a comment box pop-ups everytime, would you mind sharing a screenshot with us.

Please also share the screenshot of the preferences window for comment.

Let us know then Acrobat and OS version you are usng on the machine.

Thanks,

Meenakshi

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