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funlab815
Participant
November 3, 2021
Question

Highlight Existing Fields stopped working

  • November 3, 2021
  • 1 reply
  • 1642 views

I've been using Adobe Acrobat XI for years without any problems. Just yesterday the "Highlight Existing Fields" button stopped working. Normally the highlighted fields show up in blue but now nothing changes. This is a form I've used many times and it definitely has fields and there are no security issues with it.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 3, 2021

Hi there

 

Hope you are doing well and sorry to hear that. As described, Highlight Existing Fields stopped working.

 

Is this a behavior with a particular PDF file or with all the PDFs, please try with a different PDF file and check.

 

Also make sure you have the application updated to its last version 11.0.23, go to Help > Check for updates and reboot the computer. You may also downnload the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that helps. 

 

Note: Adobe Acrobat XI is an old and EOL application. For more information please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html 

 

Regards

Amal

F
funlab815Author
Participant
November 3, 2021

 

Hi Amal and thank you for your quick response.

 

I do have the latest version of the application. This behavior just started happening and it's with all PDF's.

 

 

try67
Community Expert
try67Community Expert
Community Expert
November 3, 2021

Go to Edit - Preferences - Forms and make sure that "Show hover color for fields" is ticked, before and after you open the file. Also make sure that the highlight color is the desired shade of blue. A script embedded in the file can disable this option entirely, or even change the highlight color, without you being aware of it.

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