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Jackelinna
Jackelinna
Participant
June 15, 2026
Question

Hola necesito ayuda para editar

  • June 15, 2026
  • 2 replies
  • 8 views

Estoy tratando de editar y me indica que tengo que eliminar memoria cache pero no tengo historial 

    2 replies

    Jackelinna
    JackelinnaAuthor
    Participant
    June 15, 2026

    Hola estoy en adobe premian ( acrobat editor)

    Lo uso desde mi.movil

    Cambie de celular 

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 15, 2026

    ​@Jackelinna,
     

    Thank you for reaching out and we are sorry to hear you are running into this.

    One quick clarification worth sharing: the cache the app is referring to is not the browsing history inside Acrobat. It lives in your Android device settings and clearing it from there is straightforward.

    Please follow these steps:

    Go to your Android device Settings > Apps > Adobe Acrobat > Storage > Clear Cache, then reboot your device and try editing the PDF again.

    If the issue continues after that, please share the following so we can investigate further:

    Your current Acrobat app version, which you can find by tapping your Profile icon > About Acrobat, and whether this happens with all PDF files or a specific one.

    We look forward to hearing back from you.

     
     

     

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 15, 2026

    Hello ​@Jackelinna,

     

    Thanks for reaching out. It would be helpful if you could share more details, like:

    • Which Adobe application are you using?

    • Is it a desktop, a web, or a mobile app?

    • Is there an error?

    • Is the issue happening with other files?

    • Do you have a Windows or a Mac machine?

    • A short video could be helpful to understand what you are experiencing

    Will be waiting for more details so we can assist better.


    ~Tariq

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