How can I cancel the Adobe Acrobat free trial before they charge me?

Question

How can I cancel the Adobe Acrobat free trial before they charge me? It’s not under “Manage Plan” because the only active plan I have there is Lightroom, and that’s the only one showing to cancel. But I received the confirmation email for the Acrobat free trial saying it will automatically charge in 7 days. Can you help me please?

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Ana.

I am sorry for any confusion you may have encountered with your Adobe Acrobat subscription. I can confirm that the trial you started is not associated with the account you used to create this public discussion post.

Please see https://adobe.ly/4sZ4446 for information on how to locate the account with your active Acorbat subscription, Ana. You will need to be logged in with the correct account to cancel or access the service.

Please update this public discussion thread if you have any additional questions, Ana. ^JW

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