how can I find out if my adobe is licensed?

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I have adobe acrobat DC on my windows 11 computer. I keep getting these pop ups that say “YOU WILL LOSE ACCESS TO THIS APP IN 4 DAYS” then it shows “Get 55% off official Adobe apps with AI generative credits”. it continues with “Switch your unlicensed app to get all the latest features”.

If my computer has Adobe Acrobat DC on it, how can I confirm if it is licensed or not? Also, why can’t I just X out of the pop up?

Meenakshi Negi

Community Manager

Hi innovative_intuition8c74,

Thank you for reaching out.

We have checked your account using the email address linked to your community profile. There is no subscription/ license listed under that account. Could you please confirm whether you ever purchased the service or if it was bundled with your machine when you purchased it?

If you are using a different email address for the application, please share it in a private message. We will check the account and share the information.

If you have registered the service on Adobe, you can find the information in your Adobe account. Please refer to the information provided in the following help document: Account, Plans, and Billing Help.

Let us know if you have any questions.

Thanks,

Meenakshi

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justlearn

Community Expert

@innovative_intuition8c74 go to your account on adobe.com
https://account.adobe.com

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m

Karl Heinz Kremer

Community Expert

Go to the Help menu and select to log in with your Adobe credentials. If you are licensed, you should be able to use Acrobat without these messages showing up.

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