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Question

How can I send an online pdf by email (complete form)

Forum|Forum|14 years ago
January 22, 2012
5 replies
42329 views

Hi experts,

prior to acrobat X and windows7 it was possible to add a submit button enable additional rights for adobe reader and the form would be attached to an email and sent to the recipient.

This doesn't seem to work in windows7 environments any more.

I have followed all tutorials and tips but nothing seem to work

I have tried to use javascript instead according to the following maildoc tutorial

http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/wwhelp/wwhimpl/common/html/wwhelp.htm?context=Acrobat9_HTMLHelp&file=JS_API_AcroJS.88.505.html

Even if I use the simple example in the tutorial

this.mailDoc(true);

this.mailDoc({

bUI: false,

cTo: "myemail@gmail.com",

cSubject: "The Latest News",

cMsg: "A.P., attached is my latest news story in PDF."

});

it won't work.

I have tried thunderbird and live email as default clients, the result is the same:

In chrome => an empty email opens

in firefox => the attachment is included but no email recipient or subject line

in internet explorer => same, attachment is included but no emeil recipient or subject line

In the preferences I have enabled menu items Javascript execution privileges just in case this was an issue but to no avail.

Isn't sending a complete form by email an option anymore?

I need this feature.

Thanks in advance for any helpl.

This topic has been closed for replies.

A

Anonymous

I realize this post was almost two years ago. I am having the same issue and wondering if you ever got a resolution? It makes it really hard to do my job without looking like an idiot if the people I send forms to can't send them back. I have never been so frustrated!

G

gkaiseril

Inspiring

Has the form had "Extended Reader Rights" applied to the PDF form?

What product and version are the others using?

Advise the users not to use Apple's "Preview" program. The returned forms will look empty, but data will appear in a field if tab into the field.

What email system are they using?

A

Anonymous

Yes they have the rights extended. Not sure on which application they are using. I have just sent to my IT guy. Hopefully we can solve it from here. Thanks for the response.

M

max_cadyAuthor

Participating Frequently

I did a test and installed outlook and guess what... the form can be sent if using outlook as default email client. It can't be sent if thunderbird is set as default client. This is ridiculous! How can a simple function such as mailto work only if using Microsofts outlook? Hey, this is not a freeware program but an expensive one that should master a simple mailto function with ALL email clients otherwise it is useless to offer a submit by email button. The world isn't using outlook only !!! Is this a microsoft marketing campaign or incompetence of the program managers / developers? Offering a submit by email feature means ALL possible email clients not only OUTLOOK. Bye bye adobe webforms ... waste of money.

G

gkaiseril

Inspiring

You can also use Thunderbird or other MAPI enabled email client.

Outlook is not a simple mail application.

M

max_cadyAuthor

Participating Frequently

No I cannot use thunderbird. The submit form function works fine if using outlook but as soon as thunderbird is the default email client I am getting an error that the email address cannot be resolved. And it is not only me ...

I never said that outlook is a simple mail application. I said that outlook is NOT the ONLY mail client. People are using other email clients too.

mailto is a simple email function and should work with other email clients too. This is not the case with Acrobat Reader ... it obviouly cannot handle thunderbird email clients on certain operating systems.

F

firefight16

Participant

I have tried Adobe LiveCycle Designer ES 8.2 with Adobe Acrobat 9 for the first time, and I am having the same issues with sending a pdf via email. Seems to work fine on my one computer,b but it was running reader 9, my other computer was running Adobe reader 10 and would not work, both machines run WIndows 7.

I uninstalled reader 10 and just used Adobe Acrobat 9 and the second machine works great.

So now I ask my ball execetive to test the form, nobody can get it to work, sopme use Chrome or Firefox, some not. So of 6 people who tried nobody can get it to work, I have not asked what version of reader they use. But this is a complete failure, how can I use the form if it won't send a pdf by email.

I have tried the traditional email submit button and I have tried a normal radio button set to submit and entered my email address, I even read about the setting where you go into the HTML code and just change the XML, to send as PDF nothing works I gave the three buttons for all to try.

I think it must be a reader problem, and my computers now are using Acrobat they work fine.

M

max_cadyAuthor

Participating Frequently

did you save the form with the option "reader enabled"?

Participant

Participant

I have windows 7, adobe pro X and adobe reader X, and thunderbird 9.01 email client.

I have a PDF form (created in lifecycle 9.0.0.2_) that is complete and is reader extended though adobe pro x.

It will send the email correctly in abobe pro x, it opens all the correct windows etc and sends, and I receive the filled out PDF form.

When I open the form in adobe reader X it opens the correct window as before, but never sends the email.

Can any one here be of some help.

Thanks

Steve

M

max_cadyAuthor

Participating Frequently

Sounds like the same problem I am having with Adobe Reader X. There seem to be serious flaws in Adobe Reader X regarding submit a form by email functions. How can we get adobe to correct this? I am wondering ... are there adobe representatives reading this forum?

M

Milnathort

Participant

Similar problem for me.

Form created in Acrobat 8 Pro and Reader extended. It will send form correctly in Acrobat * Pro and I receive the mail etc correctly.

In Reader X it returns an error message "error: could not launch program" (Eudora) and gives the path (which is correct).

Win 7 Ult 32

Did anyone find a fix for this? Max?

JR Boulay

Community Expert

HI,

you didn't read this page carefully, since it also gives the answer:

"Beginning with Acrobat 7.0, the code below would have to be executed in a privileged context if thebUI parameter (set to false) is to be honored."

==> http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/wwhelp/wwhimpl/common/html/wwhelp.htm?context=Acrobat9_HTMLHelp&file=JS_API_AcroJS.88.505.html

Acrobate du PDF, InDesigner et Photoshopographe

M

max_cadyAuthor

Participating Frequently

Hi thanks for your reply. I did read this passage and as I posted above I have enabled the javascript execution privileges but unfortunately to no avail.

If I use the normal submit by email button method I am getting an error message that one of the recipient's email addresses can't be resolved (no matter what email I am using). This does not happen in Windows XP so it is most likely windows 7 related (and it is not only on my PC so it doesn't seem to be a problem of a specific PC configuration)

M

max_cadyAuthor

Participating Frequently

The problem seems to be with Acrobat Reader. I found this thread describing exactly the same problem with a form created in another program but sent with Acrobat Reader. If the form is sent with another pdf Reader it is reported to work fine:

http://community.nitropdf.com/nitropdf/topics/e_mail_adress_correct_but_nitro_pdf_does_not_send

My form is created with Acrobat X ... but it can't be sent by email using Acrobat Reader

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