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Participant
December 14, 2019
Question

How can I sign in via a different linked Google account?

  • December 14, 2019
  • 1 reply
  • 853 views

Adobe customer  has been less than helpful on this one.

 

I have a work computer and the school computer. Both of them have Acrobat Reader DC installed. I linked one google account for one of them. And I linked a different Google account for the second one.

 

Now that both computers are mine, I want to link both acrobat reader's to the same Google account. This is so I can take advantage of the cloud sync.

 

On the one computer I logged out, and then I log back in, and I choose the Google account option. It automatically assumes my wrong account. I try to log out and log back in using the other one. It always assumes the one Google account and I never have an option to select which one at any point in time. Does anyone here know how to fix it so it can work?

 

When I asked customer support, they recommended I uninstall and reinstall the application. This has nothing to do with the problem I told them. I did it anyway. It did not work. As soon as I try to login via the Google account the reader starts Safari browser and it logs me into the wrong account every single time.

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1 reply

Legend
December 15, 2019

I think you need to use an Adobe ID, not a link to Google. Try logging out from Google and Adobe.com in Safari do you get the chance.