How can I unlock the Add text comment tool properties in Acrobat XI if the lock check is on but greyed out?

Forum|Forum|11 years ago
November 17, 2014
3 replies
74466 views

please please help

I do need to work with my new Acrobat Pro XI 14 hours per day to finish my uni work

(WIN 7, 32bit, 4GB RAM)

This topic has been closed for replies.

Correct answer aussiemoonlight

after many trials & hours i found one way around

found a document made previously to the lock option I did for the "add text comment" properties

I then set it as property default without locking it

I hope this serves to someone who has the same problem

however adobe should fix this bug and add it to the known issues web page until it does not find a solution

it is very annoying not to be able to unlock a locked tool

mainly when you have tight work deadlines

J

Jing5FBB

Participating Frequently

I have the same issue in Adobe Arobat Pro DC. I spent more than 5 hours with different technicians and noboday can give me the final sollution. Just a work around (5 Steps) and ask me to do it by myselft for every comment. Also told me contact Java. As a non IT person I have no clue who Java is and who I should contact. I paid Adobe monthly and Who is Java? Did I pay to Java?

try67

Community Expert

Whoever told you that doesn't know what they're talking about. Ignore that advice.

Could you describe the situation in a bit more detail, please? And maybe share a sample file with us?

try67

Community Expert

And have you tried the solutions provided above? If so, what were the results?

aussiemoonlightAuthorCorrect answer

Inspiring

after many trials & hours i found one way around

found a document made previously to the lock option I did for the "add text comment" properties

I then set it as property default without locking it

I hope this serves to someone who has the same problem

however adobe should fix this bug and add it to the known issues web page until it does not find a solution

it is very annoying not to be able to unlock a locked tool

mainly when you have tight work deadlines

S

Stephanie Ying

Participant

I purposely signed in to this page to leave you a comment. You're SO SMART OMG. Thanks for solving my problem. I just stucked at the same situation for an hour. You saved my life.

Yes! They should fix it! It's so illogical when you can't de-select the locked button