Participant

Answered

How do I disable a pop up in Acrobat which says “ Share your PDFs using WhatsApp?”

Forum|Forum|2 months ago
June 11, 2026
34 replies
3077 views

This pop up window appears everytime I open Acrobat Reader and no matter what options I have tried turning off after numerous Google searchs, it still persists.

Please tell me how to stop this happening as it’s incredibly annoying!

Thanks

Correct answer AcroGuest111

I started getting this problem too.

Have you tried the following (from Chris Tettamanti a year ago). It worked for me:

1) Close out all instances of Acrobat

2) Right-click on the icon for Acrobat on your desktop

3) Click on "Properties" (it may be under "show more options")

4) Click on the "Compatibility" tab

5) Uncheck the "Run this program in compatibility mode for: Windows 8" box in "Compatibility mode"

6) Click "ok" at the bottom

7) Go back to a PDF file and click on "Edit > Preferences > General > Uncheck the Show me messages when I launch Adobe Acrobat

😎 Click "ok" at the bottom

Basically, you need to uncheck the compatibility box, and then uncheck the “messages from Adobe” button again.

C

caring_Harmony4ae2

Participant

I’m seeing this too, and it’s frustrating that the normal WhatsApp and message preferences don’t seem to stop it. The registry setting looks interesting, although it seems to depend on the Acrobat version. I’ll probably try the compatibility setting first and then check the FeatureLockDown option if it still appears. Hopefully Adobe provides a proper fix rather than requiring users to change registry settings. I’ll also keep an eye on for related compatibility discussions.

[Third-party link of an APK removed by Adobe Moderator]

Meenakshi0101

Community Manager

Hi caring_Harmony4ae2,

Thank you for reaching out, and sorry to hear that you are still experiencing the issue.

Please update your application to the latest version, 26.001.21771, which was recently released. In Adobe Acrobat, go to the Menu > Help > Check for Updates. For more information on the latest version, you can refer to the following help page: Acrobat Release Notes.

After updating the application, please relaunch it and let us know if the option still appears.

We look forward to hearing how it goes!

Thanks,

Meenakshi

Felix123

Participant

If Adobe is actively trying to aleniate their users, they’re on the right track. I’ve just got another PDF editor installed. I may never come back to using Acrobat.

V

VVky

Participating Frequently

Those of you on a Mac, uncheck ‘show text actions on text selection’ under general in preferences

This will also disable other quick actions on the tooltip, but it is worth it.

Meenakshi0101

Community Manager

Hi All,

Thank you for your patience so far.

The preference settings only disable the Send to WhatsApp button in the application. However, you may disable the Send text to WhatsApp option from the pop-up by using the following feature lockdown key:

bEnableThirdPartyWhatsappShare -0

Let us know if that helps.

Thanks,

Meenakshi

V

VMN-A

Hello,

Can you please at least specify where this key has to be created in regedit ?

Thanks

Anand Sri Bhattacharya

Community Manager

Hello @VMN-A

I hope you are doing well, and sorry for the trouble you had.

The path is:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\Beta\FeatureLockDown

Please note that the version details highlighted will be different on your computer. Add the feature lockdown key: bEnableThirdPartyWhatsappShare and the value will be 0.

I have also sent you an email with more details. Please check your email.

Let us know how it goes, and please reach out if you need any assistance.

Regards,

Anand Sri.

roguevoice

Participant

I’m on a Mac and have the exact same problem. Just started this week. I have always had Generative AI features disabled. I also double checked and, “Show Send to WhatsApp Shortcut” is also disabled. I’m also in Classic view because I hate the New Acrobat layout.

K

kittystorms

Participant

This is so fricking annoying. It’s like Adobe is going out of their way to kill what little goodwill remains with their customers.

F

fire_frog

Participating Frequently

Same here. Impossible to get rid of this stupidity. It’s almost as if Adobe is actively TRYING to annoy the sh!t out of their customers. If I wasn’t forced by my employer to use it, I’d kick this sorry excuse of a PDF reader down the curb in an instant.

Anand Sri Bhattacharya

Community Manager

Hello @fire_frog

I hope you are doing well, and we’re sorry for the trouble you had.

We’re getting this investigated internally, and we may reach out to you if we need any additional details.

Thanks for your cooperation on this.

Regards,

Anand Sri.

F

fire_frog

Participating Frequently

This has still not been resolved. How long will your “internal investigations” take?

From now on, I’ll keep asking this question every time I receive this pop-up. Let’s see how long you can take the spam.

V

VMN-A

This is horrible.
Even unchecking the Preferences / General / “show send through whatsapp” (I’m translating it from french) doesn’t help. This program is too expensive to have a whatsapp commercial every time we higlight text.

Meenakshi0101

Community Manager

Hi VMN-A,

Thank you for reaching out, and sorry for the trouble caused.

As you mentioned, the pop-up continues to appear even after disabling the option in the preferences. Could you please provide a short video demonstrating the changes you've made in the application and what happens when you highlight the text?

Additionally, please share the version of Acrobat and the operating system you are using on your machine.

Let us know if you have any questions or need help.

Thanks,

Meenakshi

V

VMN-A

Please find it attached the video.

I’m using Adobe 2026.001.21691 Adobe Acrobat Pro.

IMG_1421-2.mp4

B

BlackA

Participant

This does not fix the issue. When I highlight text, share with Whats App pops up and I HATE it!

Henri Pellemans

Participating Frequently

Since a few days, if I want to highlight text, there is this new ‘share text with WhatsApp. This is very unwanted and distracts me from my work. The ‘solutions’ above don't work for me. I have Acrobat Pro 64-bit.

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